Delivery schedule
Singapore: 2 - 3 business days
Asia Pacific: 5 - 7 business days
Rest of the World: 10 - 12 business days

Return policy
We accept exchanges in the event that the product is damaged during transit, has a manufacturing defect or is different from your original order.

How do I collect my tickets?
It’s simple. We’ll send you a confirmation email after your order is complete. Check your spam folder if you don’t receive it. All you need to do is head to our Front of House counter during the festival, flash the email (printed or on your mobile phone), and tell us the First Name indicated on your order. You will receive all the tickets you’ve booked.

Remember, all screenings are free-seating only so come down early to get the best seats. We recommend collecting your tickets at least 30 minutes before showtime.

When’s the latest I can buy tickets?
Online ticket sales close 12 hours before each screening. Any remaining tickets can be purchased at the door (cash only!) during the festival.

Why is there a booking fee?
There is a 7% booking fee, which covers the cost of credit card transaction fees. As such, there are no booking fees for tickets purchased at the door.

Do you have discounted tickets for bulk orders?
Yes, we do! Please contact us if you are purchasing 20 tickets or more.

Can I get an exchange or refund for my ticket(s)?
Yes. Exchanges and cancellations are accepted up to 48 hours before each screening starts. Exchanges are $2.50/ticket and will be processed within 1 working day from receipt of payment. Cancellations are $5/ticket; partial cancellations of an order will not be entertained. All refunds will be processed within 5 to 10 business days.